Effective Date: Upon Acceptance of the Service Agreement
Service Provider: TechnoJoy Webworx
Client: As per signed Service Level Agreement (SLA)

1. Refund Policy

• TechnoJoy Webworx maintains a strict no-refund policy.

• No refunds will be issued once website development has commenced.

• Refunds are only considered if TechnoJoy Webworx is unable to deliver the agreed website or services.

• No refunds will be issued in the event of:

  • Client misconduct, abuse, or harassment of staff

  • Breach of agreement

  • Illegal activity (e.g. phishing, fraud, or violation of law)

2. Cancellation Policy

• Clients must provide a minimum 30-day written notice for cancellation.

• A one-month notice fee applies upon cancellation.

• Cancellation does not waive the obligation to pay all outstanding dues, including:

  • Remaining balance up to the cancellation date

  • Any penalties or late fees incurred

• Domain transfers are subject to a R300 transfer fee.

• Upon cancellation or non-renewal after 12 months, all website data will be deleted unless otherwise agreed in writing.

3. Suspension and Termination

• Monthly maintenance payments are due by the 1st of each month.

• Non-payment will result in suspension after five working days.

• A R100 late payment penalty will be applied.

• If there is no communication or payment for two months, the website and all data will be permanently deleted.

• Reinstatement requires:

  • Full settlement of overdue amounts

  • Payment of R100 per overdue month

• TechnoJoy Webworx reserves the right to suspend or delete websites without refund due to:

  • Repeated late payments

  • Client misconduct

  • Illegal activity

  • Breach of the Service Agreement

4. Final Acknowledgment

• By entering into a service agreement, the Client affirms they have read, understood, and agreed to this Refund and Cancellation Policy.