Effective Date: Upon Acceptance of the Service Agreement
Service Provider: TechnoJoy Webworx
Client: As per signed Service Level Agreement (SLA)

1. Introduction

By using the services provided by TechnoJoy Webworx, the Client agrees to be bound by the following Terms and Conditions. These Terms govern the relationship between TechnoJoy Webworx and the Client with respect to the services offered, including website development, hosting, maintenance, and related services.

If the Client does not agree with these Terms, they must refrain from using the services provided by TechnoJoy Webworx.

2. Services Provided

TechnoJoy Webworx offers the following services:

• Website design and development

• Website hosting and maintenance

• Domain registration and management

• Website updates and technical support

• Other related services as outlined in the Service Level Agreement (SLA)

These services are subject to availability and may be adjusted, modified, or suspended by TechnoJoy Webworx at its discretion.

3. Client Obligations

The Client agrees to:

• Provide all necessary content, images, and materials required for the completion of their website.

• Ensure that all content provided for the website complies with applicable laws, including intellectual property rights and data protection laws.

• Pay all fees associated with the services provided, as outlined in the SLA.

4. Payment Terms

The Client agrees to pay for services as specified in the Service Level Agreement (SLA), which may include setup fees, monthly maintenance fees, and additional services as required by the Client. Payment amounts will vary depending on the services selected and the specific needs of the Client.

The Client agrees to settle all fees promptly as outlined in the SLA. Failure to make payments as agreed may result in the suspension or termination of the website and services.

5. Refund and Cancellation Policy

No Refunds: TechnoJoy Webworx maintains a strict no-refund policy once the website development has commenced. Refunds will only be considered if TechnoJoy Webworx is unable to deliver the agreed website or services.

Cancellation Policy: The Client must provide a 30-day written notice for cancellation. A one-month notice fee will apply upon cancellation, and the Client will be responsible for paying any outstanding dues.

Data Deletion: Upon cancellation or non-renewal after the 12-month contract period, the website and associated data will be permanently deleted, unless otherwise agreed in writing.

6. Suspension and Termination

TechnoJoy Webworx reserves the right to suspend or terminate services if:

• The Client fails to pay the required maintenance fees by the 1st of each month.

• Payments remain outstanding for more than five working days.

• The Client is in breach of the agreement, including misconduct or illegal activity.

In the event of suspension, a R100 late payment penalty will be applied for overdue payments. Reinstatement of services will require full payment of overdue amounts and applicable penalties.

7. Data Privacy and Security

TechnoJoy Webworx will handle all client data in accordance with our Privacy Policy. The Client’s personal and business information will be used solely for the purpose of providing services under the SLA.

All data provided by the Client will be retained for the duration of the agreement. Upon termination or non-renewal, all data will be permanently deleted unless otherwise agreed in writing.

8. Limitations of Liability

TechnoJoy Webworx is not liable for:

• Any loss of data, revenue, or profits arising from the use of the website or services provided.

• Any downtime or service interruptions caused by third-party providers, server failures, or technical issues outside of our control.

• Any damage resulting from client misconduct, misuse of the website, or violation of the Service Agreement.

9. Intellectual Property Rights

TechnoJoy Webworx retains full ownership of the website’s design, layout, code, and structure. The Client is granted a license to use the website during the active contract period.

Upon termination of the agreement, the Client does not have ownership of the website design or underlying assets. The Client retains ownership of the domain name, but must pay a R300 transfer fee if they wish to transfer it.

10. Force Majeure

Neither party will be held liable for failure to perform under the contract due to circumstances beyond their control, including but not limited to natural disasters, acts of war, terrorism, cyber-attacks, or government regulations.

11. Termination of Agreement

TechnoJoy Webworx reserves the right to immediately terminate the contract and suspend or delete the website in the event of:

• Client misconduct, including abuse or harassment of staff

• Illegal activities such as fraud, phishing, or any violation of law

• Breach of any clause in the Service Agreement

No refunds will be issued if the agreement is terminated under these conditions.

12. Governing Law

This agreement will be governed by and construed in accordance with the laws of South Africa. Any disputes arising from this agreement shall be settled in the courts of South Africa.

13. Amendments

TechnoJoy Webworx reserves the right to modify or amend these Terms and Conditions at any time. Clients will be notified of significant changes through email or written communication. Continued use of services constitutes acceptance of any changes.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

TechnoJoy Webworx
📧 Email: accounts@technojoy.co.za

15. Acknowledgment

By entering into a service agreement with TechnoJoy Webworx, the Client affirms they have read, understood, and agreed to these Terms and Conditions.